Please go though the demo and features, ask questions before you purchase if you are unsure or not clear. All products are sold "as is". You assume the responsibility for your purchase, and no refunds will be issued for whatever reason. Licensee shall not be, ever, entitled to any refund, rebate, compensation or restitution for any reason whatsoever, even if the MyPHPAuction software contains any flaws or defects. Please understand that any professional software will never be perfect and it is an ever continuing process. Anything done is under our own prerogative. We reserve the right to change this policy at any time. Responding to a single email or requests can take anywhere from 15-30 mins or more. In order to maintain quality of support for all our users and continue development. We currently have set a reasonable use support limit of: 5 incoming support questions/week for the first 2 weeks 2 incoming support questions/week for the next 4 weeks 2 incoming support questions/month then onwards Support does not include development. Anything beyond this we have a 1-month support plan which will add 5 incoming support requests per week to your existing limit. Please check our services section for pricing. We are also under no obligation to add/accept/implement any new feature requests. Anything done is under our own prerogative. We reserve the right to change this policy at any time.